Frequently Asked Questions

General Information

• Can you explain what a merchant account is and why I need one?
• Are there other options I can consider?
• Do I really need to accept credit cards?
• How do I get the money from a credit card sale?
• Can I go to a bank to get my merchant account?
• How do I find the right merchant service provider for my business?
• What do I need to open a merchant account and get set up to take credit cards?
• What makes a business risky to the processor?
• I am starting to understand how all this works but I am going to open an online Internet store
• Will I also be able to accept checks payments on my web site?
• While I now understand the components involved with online credit card payment processing, how do I actually implement this on my web site?

Fees/Expenses

• Are there other fees or expenses involved?
• Those fees are less expensive than I thought it would be but there must be some other hidden fee
• I hear American Express and Discover are not used much and is more expensive than the discount fees
• Great, so it is not really an added expense to take American Express or Discover but there must be a fee from the credit card companies themselves
• How much should I pay for a terminal or software solution?
• I do not have much capital and want to save my money for marketing and other things I need to do
• What are some things I can do to reduce chargebacks not related to fraud?

Risks and Safety

• I hear it is risky to accept checks but a lot of people do not use credit cards and prefer to write checks
• What else do I need to know about accepting Checks?
• Will I also be able to accept checks payments on my web site?
• Is it safe to process credit cards over the Internet?
• I hear so much about fraud and merchants losing money by accepting bad credit cards. What can I do to reduce the risk to me?

More Information

• What if I already have a terminal? Can have it programmed by the new processor to work with
• Tell me about Government, Corporate credit cards, and Foreign Issued Credit Cards. Can I take them?
• What about debit or check cards? I hear this is a good idea if I have a retail store.
• I keep hearing about electronic terminals, software and real time processing software on the Internet. Can you explain these things?
• What is a virtual terminal?
• Can I use a virtual terminal to accept checks?

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